Shipping Policies:

The LOVE COMMA team (often including our founder, Emily) inspects, selects and packs each order with love at our home base in the Tribeca neighborhood of New York City. All orders are shipped via USPS Priority within 5-7 days after confirmation of order, unless otherwise noted.

$6.95 USD Flat-Rate Domestic Shipping (United States) 
All domestic orders are shipped via USPS Priority and are expected to arrive within 5-10 business days from the time of shipment. The flat rate for all items sent to US addresses is $6.95 USD.

Weight-based Shipping to Canada
All Canadian orders are shipped via USPS Priority International and are expected to arrive within 5-10 business days from the time of shipment (subject to customs delays.) Shipping rates are determined by weight in the shopping cart at checkout.The receiver is responsible for all taxes and customs duties. All international orders are considered FINAL SALE once shipped and are therefore ineligible for refund or exchange.

$45 USD Flat-Rate International Shipping (outside the US and Canada)
All international orders (outside of the US and Canada) are shipped via USPS Priority International. Estimated delivery is approximately 7-15 days from the time of shipment (subject to customs delays.)The receiver is responsible for all taxes and customs duties. All international orders are considered FINAL SALE once shipped and are therefore ineligible for refund or exchange. The flat rate for all items sent to International addresses (excluding Canada) is $45 USD.

  

Exchanges & Returns:

We want you to be happy with your merchandise.  If for any reason within 30 days of your purchase you want to exchange or return your items, please email us at support@lovecommashop.com with your order number in the subject line, and we will provide instructions to expedite the exchange or  return for a full refund, minus the shipping charges. 

  • LOVE COMMA will only be responsible for shipping charges if the return is the result of our error.
  • All items purchased with Merchandise Credit are FINAL SALE and are therefore ineligible for refund or exchange.
  • All International Orders are FINAL SALE.

 You should expect to receive your refund within four weeks of LOVE COMMA receiving your package, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).